Refund policy
RETURNS & EXCHANGES At Mood Parfums, we maintain strict quality control and hygiene standards. Because fragrances are classified as personal care cosmetic products, we do not offer returns, exchanges, or refunds for reasons of personal taste, buyer's remorse, or if you simply do not like the fragrance. We highly recommend purchasing our smaller discovery sets or travel sizes before committing to a full-sized bottle.
ELIGIBLE RETURNS (DAMAGED OR INCORRECT ITEMS) We only accept return or replacement requests under the following strictly monitored conditions:
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You received a completely different product than what was ordered.
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The product arrived physically damaged, broken, or leaking.
THE UNBOXING VIDEO RULE (MANDATORY) To protect against fraudulent claims, an unboxing video is strictly required to process any claim for a damaged, missing, or incorrect item.
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The video must show the shipping package sealed on all sides before opening.
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The video must be continuous, uncut, and clearly show the shipping label and the condition of the items inside.
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Claims submitted without a valid unboxing video will be automatically rejected. No exceptions.
HOW TO RAISE A CLAIM If your order qualifies for a replacement or refund under the conditions above, you must notify us within 48 hours of delivery.
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Email us at [Insert Support Email] with your Order ID and the unboxing video attached.
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Our team will review the claim within 2-3 business days.
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If approved, you will be required to ship the incorrect/damaged item back to our Hyderabad facility in its original, unused condition with all tags, boxes, and invoice intact.
REFUNDS Once the returned item is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-7 business days.
