This Privacy Policy describes how Mood Parfums (operated by Ecometrix Solutions, "we", "us", "our") collects, uses, and discloses your personal information when you visit or make a purchase from moodparfums.in (the "Site"). This policy is issued in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), as applicable to businesses operating in India.
1. Personal Information We Collect
We collect information you provide directly (name, email, phone number, shipping/billing address, payment details processed by our payment partners) and information collected automatically (device information, IP address, browsing behaviour on the Site, cookies).
2. How We Use Your Information
We use your information to: process and fulfil orders; communicate with you about your order; provide customer support; improve the Site and our products; and, where you have consented, send you marketing communications. You may withdraw marketing consent at any time by contacting us.
3. Sharing of Information
We share your information with service providers who help us operate the Site and fulfil orders (payment processors, courier partners, IT service providers), and as required by law. We do not sell your personal data to third parties for their own marketing purposes.
4. Cookies
We use cookies and similar technologies to operate the Site, remember your preferences, and understand how visitors use the Site. You can control cookies through your browser settings.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, and as required to comply with our legal, tax, and accounting obligations under Indian law.
6. Your Rights
Under the DPDP Act, 2023, you have the right to access, correct, and request erasure of your personal data, and to withdraw consent for its processing. To exercise these rights, contact our Grievance Officer below. We will respond within a reasonable timeframe as required by law.
7. Data Security
We implement reasonable security practices and procedures, as required under the IT Rules, 2011, to protect your personal information against unauthorised access, alteration, or disclosure.
8. Grievance Officer / Contact for Data Protection
In accordance with the DPDP Act, 2023 and the Information Technology (Intermediary Guidelines) Rules, 2021, complaints or queries regarding your personal data may be directed to:
Nomaan Ahmed
Email: Admin@moodparfums.in
Phone: +91 88088 12424
We aim to acknowledge complaints within 48 hours and resolve them within 30 days.
9. Children's Data
This Site is not directed at children under the age of 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date and will be effective as soon as it is accessible.
Registered Office: Hyderabad, Telangana, 500052, India
Last updated: September 2026
